Legal.

§ 1 · Scope and provider

These terms apply to contracts for business customers’ use of the KREVARO SaaS platform. The provider is Viviere AG, Bergerstrasse 30, 9057 Weissbad (AI), Switzerland. KREVARO is a brand of Viviere AG. The offering is exclusively for businesses (B2B).

Conflicting customer terms apply only with the provider’s express agreement. Individual contractual agreements take precedence over these terms. Creators’ participation is additionally governed by the terms agreed with them.

§ 2 · Contract formation and onboarding

Grow and Scale are available as self-service plans. Business customers select a plan at checkout, create an account and complete onboarding. The contract is formed when the online booking is completed and confirmed or activated by the provider. Platform access requires a confirmed account and subscription and completed onboarding. Enterprise and individual offers are contracted through proposal and order. Individual agreements take precedence.

§ 3 · Role of the provider

The provider supplies the platform and enables collaborations between the customer and creators. The contract for each creator service, such as content, affiliate services or a product collaboration, is concluded directly between the customer and the creator. The provider is not a party to that collaboration contract and does not owe the creator’s service.

The provider’s own services consist of providing the platform and the agreed facilitation and processing services. Fees are governed by section 6. Billing and payouts are governed by section 7.

§ 4 · Services and plan scope

The provider supplies Krevaro as a browser-based SaaS platform. Features, user access and storage depend on the chosen plan or individual agreement. Grow includes 3 users and 5 GB, Scale 5 users and 10 GB, and Enterprise users as agreed and 15 GB. These plans include unlimited creators. Core features include creator CRM, content, attribution, payout runs, self-billed documents and standard export. Licensed payment partners execute payouts. Custom integrations and additional services require a separate agreement.

Setup services, custom development and specific integrations are agreed separately in the relevant offer. Their scope, fees and acceptance are governed by the individual contract.

Support access to the customer’s account requires the customer’s express permission. Permission is time-limited and may be withdrawn at any time. Access is logged with the person, time period and purpose.

§ 5 · Further development and updates

All general renewals, improvements and new versions of the platform are adopted automatically and without additional development costs for ongoing contracts. Individual developments and exclusive special functions are excluded and require a separate order.

§ 6 · Prices and payment

Pricing consists of the agreed base fee and a share of attributed creator revenue: Grow €499 per month plus 1.2%, Scale €799 per month plus 1.0%, and Enterprise from €1,500 per month plus 0.8% and a one-time setup fee from €15,000. Creator revenue is attributed net revenue excluding VAT and shipping, after returns and cancellations. Annual payment with a minimum term of twelve months reduces the base fee only by 20%. Add-ons and custom services are billed separately. Optional onboarding support for Scale, including four weeks of support, costs a one-time €5,000. White Label, Creator Shop, Discovery & Matching and AI Campaign Management are quoted separately on request. Grow has no setup fee. Enterprise setup and integrations follow the individual proposal. Prices are net; VAT treatment follows the applicable rules and contract. Other payment terms are those shown before contracting or stated in the individual agreement.

Annual attributed creator revenue limits are €1.5 million for Grow and €2.4 million for Scale. Exceeding the Grow limit automatically triggers a switch to Scale. Revenue above €2.4 million requires an individual offer. Brands without an online shop and agencies receive separate offers. Agency offers are based on the number of creators managed. The same creator revenue is not charged a variable Krevaro fee twice.

For customers based in Switzerland, Swiss VAT legally due is added to subscription fees and revenue-based fees. Taxation of customers outside Switzerland follows the applicable rules. Reverse charge applies where its requirements are met. The customer bears payment service provider charges in addition to Krevaro’s fees.

The revenue-based Krevaro fee is billed monthly.

Payment methods include Apple Pay and PayPal.

Only where manual processing without automated creator payouts has been separately agreed does a special due-date rule apply to the Krevaro fee: the fee becomes due no later than three months after the entitlement to the fee arises. The customer is invoiced manually. If payment remains outstanding despite a reminder, debt collection begins six weeks after the due date. Regular monthly billing of the revenue-based Krevaro fee remains unaffected.

The customer is notified of an overdue invoice and reminded to pay. If the invoice remains unpaid, debt collection begins six weeks after the due date, where appropriate through an international debt collection provider. Regular platform use may be suspended after eight weeks. Login, profile, invoices, data export and the processing of outstanding creator payouts remain accessible.

§ 7 · Billing, self-billing and payouts

Fees for creator services may be settled by self-billing where this has been agreed with the relevant creator in advance and all required information is complete. The customer authorises the provider to issue self-billing invoices in the name and on behalf of the customer as recipient of the services and to send them to the creator.

The customer remains responsible for the information it provides and for approving the services being paid for. Objections are reviewed and necessary corrections are documented in a traceable manner. The creator’s statutory right to object as recipient of the self-billing invoice remains unaffected.

Payments and payouts are processed through connected licensed payment service providers, in particular Stripe. Their terms additionally apply. Funds provided by the customer for creator fees are distinct from the provider’s own fees. Payouts require the necessary information, agreed approvals and fulfilment of the payment service provider’s requirements.

Payments from brands to creators are processed automatically each month once the payout amount reaches €50 per creator. The brand approves the entire payment run once.

The monthly payment date is the 28th calendar day. If it falls on a Saturday, Sunday or public holiday, the payment run takes place on the next banking business day. It includes amounts confirmed and approved for payout by the 20th of the month whose agreed holding period has expired. Amounts becoming eligible later are included in the following payment run. Bank credit generally takes one to two banking business days after the payment run.

Amounts below €50 per creator are carried forward to the next month. The minimum threshold does not apply when a creator account is closed, the creator program ends or the trial ends without a subsequent paid subscription. Confirmed and approved creator remuneration is then paid out even below €50. The required information, approvals and payment provider requirements still apply.

The brand may set a holding period of 0, 7, 14, 21 or 30 days before sales become eligible for payout. The default is 14 days. Changes to the holding period apply exclusively to future sales. Sales already recorded retain the holding period that applied at the time of sale.

§ 8 · Price adjustments

The provider is entitled to adjust prices and conditions. Adjustments are communicated in text form one month in advance.

If the price of Grow or Scale is increased, the customer may terminate the affected subscription before the announced effective date, with effect on that date. The increase does not take effect before the notice period has expired. For Enterprise and other individual offers, price changes during an agreed term are governed by the individual contract.

§ 9 · Self-service and free trial

Grow and Scale can be booked online as self-service plans or using a standard order form. Features and prices are set out in the plan overview shown before the contract is concluded or in the order form. Enterprise and other custom offers are agreed separately.

Grow and Scale include a free 14-day trial starting when access is activated. Payment runs are unavailable during the trial. If the subscription is ended using “Cancel subscription” in the profile before the trial expires, it does not convert into a paid subscription. Otherwise, the paid plan selected at booking begins after the trial. Creator remuneration already confirmed and approved is paid out after the trial in accordance with section 7, even without a subsequent paid subscription.

After the trial, Grow and Scale with monthly payment can be cancelled with one month’s notice to the end of a calendar month. A cancellation submitted in the current month takes effect at the end of the following month. For example, a cancellation in September ends the subscription on 31 October. The cancellation process, including the rule for pending creator submissions, is set out in section 16.

Annual payment has an initial minimum term of twelve months. Only the base fee is reduced by 20%; revenue-based fees and add-ons remain unchanged. Ordinary cancellation during the minimum term takes effect no earlier than the end of that term. If the contract continues, it switches to monthly payment without the annual discount after twelve months. The monthly notice period then applies: cancellation in the current month takes effect at the end of the following month.

Customers paying monthly may pause their account for up to three months. The monthly charge during a pause is 10% of the agreed monthly base fee. No platform functions are available. The account and its data are retained. Existing payment obligations and remuneration claims remain unaffected. At the end of the pause, the agreed plan continues at its regular base fee. Annual contracts cannot be paused.

When a self-service subscription ends, any remaining refundable platform balance is refunded through the original payment method within 30 days after outstanding obligations have been settled. Data export after the end of the contract is governed by section 16.

§ 10 · Taxes and reporting obligations

Where Viviere AG is subject to statutory reporting obligations for digital platforms, it collects and verifies the required information and reports it to the competent tax authority. This includes, in particular, obligations under DAC7 and its applicable national implementation.

The customer supplies complete and accurate information required about it and reports changes. This may include identification, tax, payment and remuneration data. Creators’ obligations are additionally governed by the terms agreed with them. Remuneration may also include products and other benefits provided in return for a creator service.

The customer is responsible for its own tax and levy obligations arising from collaborations. Where applicable, this includes assessing liability for the German artists’ social insurance levy. The provider does not provide tax advice to the customer.

§ 11 · Customer obligations

The customer uses the platform lawfully, provides the necessary cooperation (including shop access, content, a valid VAT ID) and keeps access data confidential. The customer is responsible for the content it enters and for the collaborations processed via the platform.

§ 12 · Rights of use and intellectual property

The customer receives a simple, non-transferable, non-sublicensable right of use for the term of the contract. Source code, concepts, designs and documentation remain with the provider.

Rights in a creator’s content are governed by the agreements between the customer and that creator. A licence to use the platform does not replace any required agreement on content rights.

§ 13 · Availability and third-party providers

No specific availability of the platform is warranted. Service levels (SLA), response or restoration times are not owed. Maintenance and downtime may occur at any time; no claims of the customer arise from this. Any support is provided without legal claim and without assurance of response times. The provider assumes no liability whatsoever for services, outages, malfunctions or fees of third-party providers (e.g. payment service providers, shop systems, social-media platforms).

§ 14 · Data protection

Insofar as the provider processes personal data on behalf of the customer, the parties conclude a data processing agreement pursuant to Art. 28 GDPR or the revised Swiss FADP. Data transmissions are encrypted (HTTPS).

Agreement to the data processing agreement is obtained separately through an expressly labelled confirmation. The agreement can be viewed before acceptance. Acceptance is recorded with the time, agreement version and customer identifier. Information on processing purposes, service providers and transfers is set out in the privacy policy and associated contractual documents.

Processing to comply with statutory tax and reporting obligations is governed by section 10 and the applicable data protection rules. Support access is subject to the permission requirement in section 4.

§ 15 · Liability

The provider is liable without limitation for intent and gross negligence as well as for injury to life, body and health. In the case of slight negligence the provider is liable only for breach of material contractual obligations; liability is limited to the contract-typical, foreseeable damage. It is limited in total to the fees paid in the last 12 months. Liability for indirect damage and lost profit is excluded.

§ 16 · Term and cancellation

The contract is concluded for an indefinite period unless a fixed term has been agreed. Grow and Scale are subject to the terms and notice periods in section 9. The cancellation notice period for Enterprise is individually agreed in the respective contract. Further conditions of custom offers are governed by the respective contract.

The customer may cancel the subscription using the “Cancel subscription” button in the profile. Cancellation submitted there is sufficient. No additional written declaration or signature is required. Cancellation during the trial is governed by section 9.

While creator submissions remain pending for the customer to review, ordinary cancellation through the platform is blocked. The customer must first review and resolve these submissions. The customer can then submit the cancellation using “Cancel subscription”. Outstanding remuneration claims remain payable. Mandatory statutory cancellation rights and the right to terminate for good cause remain unaffected by this restriction.

The right to terminate for good cause remains unaffected. If the provider discontinues the platform, it gives customers six months’ notice and enables a data export beforehand.

Regular use of the platform ends when the contract ends. Customer data can still be exported for 30 days. After that, data is deleted subject to statutory retention obligations. Refunds of platform balances are governed by section 9.

§ 17 · Changes to these terms

The provider may amend these GTC with effect for the future. Amendments are communicated to the customer in text form at least one month before they take effect and are deemed approved if the customer does not object within that period. The customer is informed of the significance of remaining silent in the notification.

§ 18 · Final provisions

Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Place of jurisdiction is the registered seat of the provider (Appenzell, Switzerland). Amendments require text form. Should individual provisions be invalid, the validity of the remainder is unaffected.

Data ownership

Creator relationships, order history, commission balances and documents remain with the business. Krevaro processes this information to provide the platform. As described in the published policy, a full export is also available on termination. The data is not sold or used for third parties’ benefit.

Data and purposes

This includes account information, creator profiles, campaigns, revenue data, documents and technical operational data. Processing supports the platform, collaboration, attribution, settlement and contract-related communication.

Legal bases and processing agreements

Depending on the processing, the legal basis is contract performance, legitimate interests or consent. A data processing agreement applies to processing on behalf of the customer. Published information specifies EU hosting; the revised Swiss data protection law is also relevant to Switzerland.

Retention and rights

Data is retained for the contract and applicable statutory retention periods, then deleted or anonymised. Individuals can exercise their rights of access, correction, erasure, restriction, portability and objection. Consent can be withdrawn for the future.

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